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Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.
Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.
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Quick and easy service
I think that when you are having a BMW serviced at the same place as the car was purchased you should at least be offered a loan car . As a result my wife had to do two near 40miles round trips to collect me and take me back to the dealership
The 5 stars say it all I hope? Very pleased. Credit to service advisor Julie who listened to my concerns regarding my pride & joy! Returned spotless & no, it didn't get washed or vacced at my request! My thanks also to Steve Collett & the Technicians
Kazia was polite and professional in their dealings with me. Pick and delivery of my car was on time. Communication on what was being done and the costs were explained to me. Car was delivered back in a cleaner state than when it was picked up!
The vehicle was picked up bang on time & delivered back the same on time after the Rybrook staff had informed it was on the way.
Verona dealt with me brilliantly and swiftly.
Problem reported with telephone connectivity to car, work could not be completed. Was advised that software update would be required, car needed for full day
Everything was done to full satisfaction plus had good advice when I'd booked in for the wrong type of service and was accommodated. Had to wait a bit longer in reception when I came to pick it up otherwise 5 star
Everything I required was done
Verona was excellent from start to finish. Extremely professional and a credit to BMW.
Completed service efficiently & thoroughly
Service Assistant went off to investigate what had happened after last wheel alignment check in April, given that another was now being recommended again due to excessive tyre wear on one tyre. Never came back; still don't know what the situation is.
Brought my vehicle in for an MOT which I had opted to wait whilst it was done. I was able to wait in comfortable surroundings with refreshments and WiFi so I could continue to work. My vehicle was returned to me valeted and looking like new - 10/10
Usual smooth process
The service was excellent. Everyone was very polite. Just a shame about the handbreak
Rybrook warwick are the best,always helpful and enthusiastic,very polite staff who really look after you. We live in Bournemouth and are prepared to travel to warwick for servicing as they have mechanics who know how to sort out any problems.
All service requirements carried out.
My car went to the body shop at Rybrook, Warwick to have a new alloy fitted. When I picked the car up later in the day there were 3 scratches on the body work. Not how I expect to find my car after a visit to the body shop!
Excellent experience throughout.
Work was carried out to the expected standard of a BMW dealership
Wrong part sent - vehicle return delayed 24 hours
The job was done in the time promised and with respect towards my time restraints that I raised concerns over on the telephone.
Vehicle returned nicely cleaned and I felt confident they had done a good job.
I have tyre and alloy protection. The first time when I scuffed it, BMW Rybrook repaired it. Now the colour has faded off that repair and I'm being told that they don't have a record of fixing it and they don't accept the insurance I have.
Fast lane service excellent
Staff were very knowledgeable and helpful, also very friendly
Because I find this company reliable and the service they give is first class.
Nothing to complain about all good and in the specified time given
I was very satisfied, although the car was ready one day later than originally agreed.
visited with working air conditioning, left with air conditioning not working have an appointment tomorrow for engineer to look at it 23/8/19
Everything was completed to my satisfaction.
The staff on reception were brilliant but unfortunately felt let down by the service staff.
Excellent service from start to finish. Staff are very personable and authentic . Abi arranged a courtesy car for us and work was completed very efficiently. Nice to have a browse around the showroom and chat with sales staff without being pressure
Consistently the best service of any car dealer I've ever dealt with, including other BMW dealers
I took my car for a service at 8.30 and arranged to collect at 3 pm as I had to be in Stourbridge by 4.30. I arrived at 3.15 and the car was still on the car park and had not been serviced, I was told it would take 40 mins but wasn't ready until 5.30
To many reasons to explain in 800 characters!!!
Superb customer service from moment of entering. Made to feel that you are the reason they are there. Actually switched service and purchase to them after calling in for minor problem and surprised by level of service provided.
Work carried out quickly and efficiently
Work/service always done to my satisfaction and the car returned in a beautifully clean condition. Car returned with radio tuned in to Radio 1 and needed retuning. This was slightly irritating.
Only scored 4.5 as I only found out through chance that a recall with the car's steering had been fixed while the car was in the garage. I would have liked to have been told about this beforehand.
As always service was excellent
I arrived for my original booking only to be told the bodyshop technician wasn't in. So had to go home. Returned a week later. Splitter and skirts fitted very badly, big panel gaps, scratches on bumper, interior and exterior left filthy. Very unhappy
As well as being very attentive the staff never keep you waiting too long and always sort out any issues very quickly.
More than efficient. I reported one tyre had a problem; Rybrook engineers discovered all 4 were faulty, and replaced all 4 under my tyre policy.
After spending £600.00 on break pads and a new tyre I discovered that the new tyre on the rear was set to 2.6 bar versus the existing rear was 2.2 bar. Surely the fitters check this before returning the car?
I would be completey satisfied if they cleaned the car boot ,i observed this multiple times that they dont clean the car boot ,all the other things are absolutely spot on
The usual complete service support that I am accustomed to from the Service team at Warwick, this despite an extremely long delay in obtaining parts from BMW AG!
Well looked after
Terrible roads left my prized 3 Series M Sport Touring requiring three new tyres. I arrived to the dealership late in the afternoon without prior appointment and was seen immediately.
Time was at a premium and the job was done in the time promised also impressed with the honesty of the service staff in leaving a discovered £5 pound note in the car.
The service was over priced, the courtesy car had 1mile of fuel in the tank, my car was still dirty inside after the valet.
Initially they stated they couldn't find the fault...then they ordered the wrong part and couldn't complete the works....and the fault still isn't fixed...
Verona was very helpful when my car developed a fault just a few hours after collecting it from service.
Rybrook have had the car 4 times to repair and still have not fixed the issue. The last time I specifically asked them to examine the exhaust. No explanation received only that they need it back again. Also car was returned nearly empty, no warning.
Everyone are very friendly and welcoming at Rybrook. I was tempted to go to another dealership closer to home but chose to stay due the level of service provided by Zoe and Jon and I have not been let down at all.
Great, car valeted and ready in an hour.
Continued from above. There was no information available when I collected the car so I left and will seek a quote from elsewhere.
always room for improvement, i never give high scores
As above, service waiting time fitted my schedule, reminder from the dealer and the booking in process as easy.
All outstanding issues satisfactorily resolved
I couldn't fault the service provided and all the staff were excellent.
Stress free experience
Very prompt and courteous sevice
Car was ready for 40mins before I was given my key and paperwork. Very poor valet.
Faultless service experience, really well looked after throughout. Steve was fantastic.
Did what was agreed to time and quality
I had a long wait and also the person who gave me my keys back, casually mentioned a tyre needed replacing but then I had to ask loads of more questions like which one, how long etc,
Professional but friendly atmosphere in dealer. From the welcome to collecting of car I have total confidence that whatever issue the car may have it will be and has been sorted
A perfect team
Minor problems sorted out immediately. Very satisfied with service. Could not fault anything.
Everything went smoothly
The BMW sat nav couldn't find Rybrook!! I was told last collection time and that I would get a call when done when I hadn't heard from them til ~ 5pm I called them and only had 15 mins to get to the garage. Very poor effort on valet looked rushed
Work was carried out fine and service reps were good however my seats were extremely dirty and there was oil marks or grease stains on them.
Always a warm welcome and great service. The receptionists / meet and greet are a pleasure to deal with and a credit to the branch
Well looked after with lifts into Leamington, car ready at the time i asked for.
Good customer service
They did as I expected.
Pleasant staff and good coffee while waiting
My request to have the body shop look at an "economical" repair and quote me was not done.
Quality of service
Easy to deal with and always provide excellent service
Efficient and clear MOT. Advice given for me to follow up.
Great quibble free service.
When I first contacted Rybrooke Warwick to get help, they were unable to look at my car for several days and I was advised by them to contact BMW Assist who came out to my car at my home address immediately.
Great friendly and helpful service, nothing is too much trouble.
The only negative was for a pre booked 9 o clock drop off with only a couple of other customers and what appeared to be lots of staff members around it took 15 minutes to see a service advisor to take keys and sort paperwork.
Expensive for an interim service. Overcharged on oil. Bad job cleaning car inside and out. Dirty water streaks left all over paint. Windows not cleaned. Terrible job cleaning inside of car.
Even though it was busy I was made comfortable and able to work without issue
Warranty work completed well. Air-con recharge & new windscreen wipers supplied at reasonable cost. Two concerns; informed car OK to collect 15.7. Collecting 16.7.- 90 mins wait before ready. Steering wheel & gear lever covered in dirty handprints
Took too much effort to get the issue resolved. Not the dealerships fault.
Michelle, very helpful, Thank you
as above plus loan of courtesy car during MOT AND EMMISSIONS TEST
The advisor I dealt with was very pleasant and helpful and answered all my questions knowledgeably.
Speaks for itself
From my phoning for an appointment through to completion of the service I found your staff helpful and attentive and the facilities in your waiting zone first class
Exactly as above, no mechanic that I have spoken to would have let the car go without checking the remaining wheel nuts, I understand it isn't included in the service but would have taken 2 minutes! I hate to think what could have happened
Did not feel comfortable with my experience with this dealership compared to others, staff were abrupt, gave me a incorrect price at the beginning, as an employ at BMW Hams Hall thought I might have got a slight discount but not even a drink.
The bare fault indicator light was not corrected at first, and the boot would not open subsequent to receiving the service. We had to return the car - we live in Knowle, so a real hassle. However, the manager was excellent.
I have never had any major issues but on this occasion when "Jacob" contacted me the day after the service and I provided 2 feedback points that required answers i am still awaiting a response which is not great service
Very responsive, no issues
Simply made the whole process easy from start to finish
My experience with BMW garages in the northeast was patchy. I was surprised at the friendly atmosphere & the efficiency with which Rybrook handled the services & repairs when needed.
I always get treated extremely well.
Easy booking and no issues on the day
Although parts were required after an MoT failure, they worked well to complete the work as soon as could be and the loan car facililty reduced the inconvenience.
Well looked after
As previous answer.
Car was ready on time
In addition to the above points - when I went to collect my car I was told it had not yet been valeted, and if I really wanted it doing it would mean waiting another 40 minutes. I was made to feel like I was burdening them and should have said no.
Amazing service. Rybrook is my preferred partner - and to be honest comprehenshively beats Sytner Coventry in every single way, from service, to quality, to availability.
Delay in registering meant lower than normal service
Service completed on time and very helpful and efficient staff
Excellent from start to finish
Not 100% satisfied. Our car was not cleaned very well to be honest, quite dirty & we never had paperwork detailing what works had been carried out?
Staff were polite and friendly. Work was done to time and quoted price. Car was returned spotlessly clean.
As my first reason. No problems for me.
The work was carried out exactly as agrred
I think it speaks for itself.
Service was technically completed but seemed to be very expensive.
Peace of mind that my 335i is being properly maintained.
Very pleased. Organised well.
Nobody likes it when their car breaks especially before a holiday but my car was diagnosed and repaired in just a few days despite requiring major work and I was kept on the road through. Impeccable service
The level of service was outstanding, I was well looked after and the work was carried out in plenty of time
Easy to contact - got a convenient slot and able to work online at dealership
The staff know what their doing
Everything was fine
difficult to find a fault
They fixed some issues without question and were apologetic for the errors made when I purchased the vehicle. Considering the error, it would have been nice to have been offered some complimentary products by way of apology.
as usual very efficient.
Managed to look at an issue with vehicle and not charge me !!
Based on experience.
Because I am very happy about the way I was treated by everyone at Rybrook, Warwick.The fault has been corrected and I have got my car back. Problem solved.Fir all the reasons quoted
Handled well from initial problem to completion
The whole experience was what I would expect. They delivered.
Bonnet only latched on one side valet 'good enough' but no better great furniture in recep[tion/service but little customer rapport tried to interest my wife in an i3, but absolutely no new/used sales assistants had any interest
The service receptionist was very helpful, although there was a mix-up over the type of booking, and I had to wait to be seen. Sytner Swansea gave better feedback, but Warwick was OK
Michelle Fall dealt with my repair booking and was extremely helpful and competent. I had a deadline for the work to be completed as I needed my car to travel abroad. Michelle pulled out all the stops to ensure that the work was completed on time.
Great salesman (David Preece), looked after me from start to finish! Even when I had a small problem, it was fixed quickly and I was not inconvenienced at all.
Charlot Simpson-Vye at Rybrook Warwick was really helpful and went above and beyond to make this whole experience for me
Very Efficient, not pushy
As said earlier both Zoe and Jon have been exceptional. I was tempted to go to another dealership due to the distance but due to the level of service given I stayed with Rybrook and was not let down at all.
Despite my vehicle not being ready on the originally forecast date the staff were very helpful by providing me with a hire car up until my vehicle was ready to collect.
Sam Smith and Sam Probert were very professional, informed and efficient
The whole process was very good.
the sales team have been excellent, always made welcome by all staff, especially the front desk staff, the service team know us and always say hello, the sales team also now us and are always friendly and take time to speak to us
Swift deal with very little
There was nothing to fault. Service by all members of staff was perfect. Everyone was very accomodating and very professional.
All staff very helpful especially sales executive.very happy with whole experience So Far.
I have dealt with Jon Wilkinson Senior Sales Exec at Rybrook for the past 6 months since he took over my business from a previous sales person and made the buying process very simple
Sales team couldn't do enough for us
Very knowledgeable salesperson (Akil Blake) and the BMW Genius (Can't remember his name sorry) was great too.
We weren't pushed into anything we didn't want
Akil delivered exactly what he promised
Promises kept. Geat handover. Knowledgable staff
the focus and customer service exceeded our expectation
Service was good