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Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.
Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.
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Extremely polite Friendly Got me a coffee and sat me in feont of the rugby to not miss the world cup Car came back sorted and clean and even found my missing headphones in them!
Process worked well however problem was not solved.
polite, pleasant, and explained everything very well even with an unexpected bill.
good service, no hidden costs, courtesy car available if needed, local to us.
I can't think of anything to be dissatisfied about.
I usually get a text informing me my car is due for collection. I did not get one.. also the mileage on my trip meter was unexpectedly high.
Very good ... car was clean / serviced and returned on time ...
Highly professional, knowledgeable staff excellent support team
Friendly staff that go out of their way to help. Car booked in on time and was ready to collect when I had asked. All backed up by a phone call to confirm the service was collect.
Having only driven the car for 2 weeks for the first month, the car was rectified, however more and more paint chips have become apparent. I have now noticed the laser head lights are filling up with condensation (which I believe a result of repairs)
Prompt and clear
Repair parts were paid by bmw, which was good, given the fault. However this was after we had the car checked and then charged for a fix that didn't work.
Happy with the service received when dropping off and collecting my car
They did everything that was asked of them, and surpassed some points. The only slight whinge was the car had not been cleaned as well as it could have been on the inside - small gripe only.
No courtesy cars available for weeks and weeks
The car was cleaned, charged & returned when promised, service done entirely to my satisfaction.
Friendly, well organised service
Kept my car for 10 nights for routine work with little explanation as to what was happening. When work did not complete as expected they were not able to provide a suitable courtesy car, causing considerable inconvenience.
As previously mentioned Great Service
Despite my car being ready in the car park and that I only had to pay for the MOT I was made to wait for over 10 minutes before there was a sevice advisor available. During that time there were several people on the check-in doing nothing.
I was asked what time I would like my car back and requested 3pm which bearing in mind, the car was dropped off the previous afternoon. I contacted the garage at approx 1.30 to confirm the car would be available and the lady dealing with my booking -
Came up to have second phone linked to blue tooth and now first phone isn't! Was told car could do both!
Very polite, courteous and helpful service. Turned my appointment around very quickly and effectively
excellent, prompt, polite, easy to use! Lovely receptionist. Great courtesy car. Impressive!
Very thing was completed when they said it would be.
Done effiently and kept informed
I was told that they would follow up a problem I had with my alloys with BMW as they were corroding from the centre caps. I have still not heard back from them. This was over 2 weeks ago.
Work completed on time and service agent Verona very helpful and courteous.
Poor experience from start to finish. Have already tweeted BMW UK.
Excellent communication throughout and a prompt turnaround to an unanticipated problem.
On time, checks on time for collection, polite speedy service
We were looked after by Verona, who was extremely polite with great customer service keeping us informed throughout our time there
The repair took longer than I anticipated so information on the progress of the job would have been useful.
I come away from your premises knowing that I am valued as a customer and that really matters.
Oliver constantly kept me informed of what was happening with the repair and always gave me a warm welcome when I arrived at the dealership.
Prompt and thorough
Work completed in good time - pleasant area to wait
All my issues resolved on warranty
I have always had top quality service
When I told the service centre about this on the 9th of October it was suggested that the car was collected on the 15th for them to check the problem. I was not happy for the car to sit for eight days with a wet footwell.
Following completion of the service there was some confusion about the date of the next service necessitating a telephone call to be made. I felt that this anomaly could have been mentioned when the vehicle was collected.
Rybrook consistently deliver the end to end service that you expect from BMW
The garage met all my requests as far as timings went.
Everything was carried out that was demanded and required from the visit.
Pleasure to deal with and very please with the level of service I received Many thanks!
MOT carried out promptly at a reasonable price with great customer service. Car returned on time and very clean!
Courteous and helpful staff
Efficient, polite and very helpful - very professional
Staff were brilliant, and were trying to sort out the options for me. However, the long wait at the end was annoying, but I do understand these things happen.
The car was re-recovered 3 days later with the same issue. Also damage to the gearbox cover identified at BMW Wolverhampton as urgent, not mentioned by Warwick. No heath check from BMW Warwick either. Loan car supplied from Lch was not a similar cr
Same as above
My vehicle had the correct replacement parts and fixes done (which should have been done in the pre-delivery inspection, but that is for another day) so I am happy with that. But the service I received afterwards was poor to say the least.
Service is well organised, the environment for me whilst I wait for my car is very comfortable and friendly and allows me to keep working electronically
The invoice provided was initially incorrect, when challenged it was changed and the member of staff said they would post me an updated one - it is yet to arrive.
You are excellent but nothing in this world is perfect.....not even my wife, says a cynical old man!
The lift to and from the dealership was useful (it was a £2000 repair) I have deducted a point because I feel this was a particularly expensive repair which reflects the materials chosen by BMW during the manufacture of this vehicle. <100k miles.
As always what was needed was done, and though there were recommendations the work wasn't pushed on the day.
Very disappointed that the car was not cleaned when I collected late in the day
As in all businesses there is always room for improvement in Ryebrooks case your invoicing needs much more clarification.
Always use this dealer, they have proved to be competent, the lady we dealt with this time was excellent.
They usually go out of their way to be helpful and make my life easy.
Service is efficient
Something new wrong with my car!
Bang on time. Very courteous. Lovely valeted car
In for Mot, no problems found timescale promised for completion while I waited was acceptable
Following the service, I made a journey of 150 miles whereupon brake warning lights appeared. BMW Emergency Service (excellent) found that the brake fluid was leaking and the reservoir virtually empty due to poor workmanship during the service.
So accommodating ....
Staff helpful and efficient
Made representations to BMW to successfully get black plastic parts replaced and then done swiftly
I can always trust staff to get what ever job I need doing done in excellent time.
Good efficient service. I just wish the valeters would not make adjustments to the driver seat position
My car was serviced away from site without my knowledge and returned to me with water inside the car and was overheated with quite a lot of fuel used.
Car serviced in the time agreed. Nice coffee whilst I waited to be collected by my husband Good communication by phone throughout Lovely lady to deal with when I collected the car
Rybrook BMW like no other dealership their level of customer service beyond excellent.
Because staff was friendly and done the job
You take the work that is done on your car on trust. eg. oil changes cannot be checked easily as there is no dipstick any longer. I have found your company to be reliable.
Service department are excellent
Did what I asked
Waited over an hour upon arrival even after being told my car was ready. Windows covered in water spots after washing (again)
Service personnel were efficient, friendly and helpful.
Kate and Jon are awesome
Excellent service and customer care
Was given a v nice loan car while mine was having an mot! Polite, attentive staff right from reception to service team. No complaints at all.
It was a good experience
very satisfied was looked after like a true customer, vehicle was repaired first time, and in the agreed time frame.
Very good experience both in booking the car in for service, having a loan car provided, dropping the car off and collecting the car at the end of the day.
Still waiting for issues to be resolved.
Rybrook WARWICK are consistently brilliant & I cant fault their customer service in any way.
Could be improved if the car cleaning team looked at the car before releasing it for collection.
Very knowledgable staff in a very comfortable environment
Could not ask for anymore
Questionable updates re: both Tyre wear (6mm al round, really?)and Brake Pads which still show 3200 miles for front & 30000 for the rear yet they measure 7mm front & 6mm Rear? Does make me question the whole service
Dropping the car off took far too long given the number of staff who were stood around chatting. Should be able to leave my key and sign the release form with the receptionist and not have to wait to sit down at a desk.
Still waiting for a paint repair
Neither of the issues were resolved
Dropped car of on Wednesday 28th August for an MOT at 8am. Didn't get car back until Friday afternoon. No good reason given for 3 day MOT. My comments in question 1 also contribute to this low rating.
Dealt 100% with issue to resolution. Team was very polite
Entirely unsatisfied. Car returned to me in unroadworthy condition, with flat tyre, and other issue not sorted. Wheel
The dealership I visit is very good on the service side and they always try and fix any issues and provide a high level of care.
Service completed and car valet in 90 minutes
I think that when you are having a BMW serviced at the same place as the car was purchased you should at least be offered a loan car . As a result my wife had to do two near 40miles round trips to collect me and take me back to the dealership
The 5 stars say it all I hope? Very pleased. Credit to service advisor Julie who listened to my concerns regarding my pride & joy! Returned spotless & no, it didn't get washed or vacced at my request! My thanks also to Steve Collett & the Technicians
Quick and easy service
Problem reported with telephone connectivity to car, work could not be completed. Was advised that software update would be required, car needed for full day
The vehicle was picked up bang on time & delivered back the same on time after the Rybrook staff had informed it was on the way.
Verona dealt with me brilliantly and swiftly.
Kazia was polite and professional in their dealings with me. Pick and delivery of my car was on time. Communication on what was being done and the costs were explained to me. Car was delivered back in a cleaner state than when it was picked up!
Service Assistant went off to investigate what had happened after last wheel alignment check in April, given that another was now being recommended again due to excessive tyre wear on one tyre. Never came back; still don't know what the situation is.
Brought my vehicle in for an MOT which I had opted to wait whilst it was done. I was able to wait in comfortable surroundings with refreshments and WiFi so I could continue to work. My vehicle was returned to me valeted and looking like new - 10/10
Everything I required was done
Completed service efficiently & thoroughly
Everything was done to full satisfaction plus had good advice when I'd booked in for the wrong type of service and was accommodated. Had to wait a bit longer in reception when I came to pick it up otherwise 5 star
Verona was excellent from start to finish. Extremely professional and a credit to BMW.
Usual smooth process
Rybrook warwick are the best,always helpful and enthusiastic,very polite staff who really look after you. We live in Bournemouth and are prepared to travel to warwick for servicing as they have mechanics who know how to sort out any problems.
The service was excellent. Everyone was very polite. Just a shame about the handbreak
All service requirements carried out.
My car went to the body shop at Rybrook, Warwick to have a new alloy fitted. When I picked the car up later in the day there were 3 scratches on the body work. Not how I expect to find my car after a visit to the body shop!
Work was carried out to the expected standard of a BMW dealership
Excellent experience throughout.
The job was done in the time promised and with respect towards my time restraints that I raised concerns over on the telephone.
Wrong part sent - vehicle return delayed 24 hours
Vehicle returned nicely cleaned and I felt confident they had done a good job.
I have tyre and alloy protection. The first time when I scuffed it, BMW Rybrook repaired it. Now the colour has faded off that repair and I'm being told that they don't have a record of fixing it and they don't accept the insurance I have.
Fast lane service excellent
Staff were very knowledgeable and helpful, also very friendly
Really good experience
Pleasant,helpful, staff. Should have been informed about the media issue though.
They couldn't have been more helpful
Sales person and all other staff were pleasant - able to answer questions in detail and to my satisfaction. Reassured me if I need help make contact with them
The staff at Warwick worked well to get me the car I wanted at a great price, despite an initial hiccup
Simple because I am completely satisfied
Alvin was fantastic as a sales executive that assisted throughout the sales process from the very start to end in the most professional manner. I have bought many cars in the past from many sales people, but Alex outshines all of them!
Sales person new what I was asking for and kept me informed with the progress
I was well informed on every stage of the process
Kate was lovely and very helpful.
My original car that I ordered was damaged in a hail storm in Munich, which I learned about the day before I was due to collect it. An alternative vehicle was sourced down London, but it took two weeks to get to Warwick and comms were awful.
Busy people but good. I could not pick up my car on the day I had planned but it was quickly sorted
A very smooth and helpful experience, particularly like the ongoing Genius support. My two previous BMWs were bought from the same centre and I am a satisfied return customer. I would like to mention the body shop in particular - great service!
Clean/professional and well organised.
The sales experience was excellent
Sales person very attentive and helpful !!
The people at the showroom could not have been more helpful. The car is lovelly and we are still finding out things about it.
The garage I have used for over 25 years (Rybrook Leamington) is excellent for servicing etc.Top notch.
Flawless from start to finish
Great service. Amazing product and I felt like the the sales assistant Kate and her manager would really help me get the best deal possible.
Not enough information. I had to keep asking for updates, what I needed on the day, etc.
The car arrived before the expected delivery date and the whole experience went so smoothly.
Jon Wilkinson at Rybrook warwick makes the buying of my car's very straightforward
Very happy. Quite hard to see how the experience could have been improved. Was much more pleasant and joyful experience than we had on the handover of my previous car from another luxury brand - albeit 3 years ago.
Quick and detailed handover. BMW Genius able to demonstrate cars additional extras
Warwick BMW centre valued me as their customer & kept me posted
The overall experience was exceptional.
Excellent friendly non
Very pleased especially with the service from Akil
Treated well from outset, customer service exceptional from moment of entering premises. Questions answered, promises upheld and whole experience made pleasant as it should be when spending on a new car.
Could not have been more helpful
Kate Conroy was excellent. Attentive without being pushy.
Rybrook Warwick were very helpful and accommodating in allowing me to get the car prepared by a third party prior to collection - this was very much appreciated!
Everyone was very friendly and kept me up to date.
Charlot Simpson-Vye at Rybrook Warwick was really helpful and went above and beyond to make this whole experience for me